1.   Dealing with Conflict

 

This course is suitable for anyone who would like to improve their skills and confidence in dealing with conflict in their personal or professional lives.

 

     It is one day course covering:

·        Conflict - positive and negative

·        Values of conflict resolution

·        Conflict management styles

·        Dispute resolution methods

 

Dealing with Conflict Sample Programme

 

2.   Team Building

 

This course is suitable for anyone who would like to improve the performance of their team. It can be delivered either for a group of people who all have a team leading role or for a group of people who work together as a team. The content of the course would vary depending on the above.

A one day course would include:

• Team working Vs team building

• Team stages and roles

• Developing shared goals and values

• Communication styles and skills

• Working together to improve team performance

Team Building Sample Programme

 

3.   Mental Health Awareness

 

This one day course will provide opportunities to:

• Reflect on the impact mental health problem could have
• Recognise the signs/symptoms of mental health problems
• Understand the impact of mental health problems    
• Identify when to refer someone on to more specialist services
• Look at ways of promoting their own mental health and well-being    

     Mental Health Awareness Sample Programme

 

 

4.   Promoting Mental Health - Raising Awareness

 

All too often when we talk about mental health what we're actually talking about is mental illness.

 

This training programme has been developed by NHS Health Scotland with the aim of raising    awareness and understanding of mental health promotion and its role in keeping people well.

This course can be delivered as a 1 day or 2 day programme, both will look at what mental health is, why it is important and who is responsible for promoting mental health. 

They will also both cover the signs and symptoms of the most common forms of mental illness i.e depression, anxiety, schizophrenia and bi-polar disorder.

The 2-day programme will also look at what is effective in mental health promotion and how to evaluate this and will provide an opportunity for participants to plan a joint mental health promotion activity.

     Promoting Mental Health Sample 1 Day Programme

     Promoting Mental Health Sample 2 Day Programme

 

5.    Assertiveness Skills

 

Assertiveness allows people to express honest feelings comfortably, to be direct and straightforward and to exercise personal rights without denying the rights of others and without experiencing undue anxiety and guilt.

 

Assertiveness does not come naturally to all because we have all learned passive behaviours to stave off confrontational situations. However these behaviours can be unlearned and assertive behaviour used to produce results that benefit both parties.

This one-day workshop can help delegates increase work effectiveness and productivity, achieve greater control of their daily activities and overcome work stressors.

     Assertiveness Skills Sample Programme

 

6.   Delivering Person Centred Services

There is increasing recognition of the need to ensure that the services we offer meet the needs and wishes of the people who rely on our support

It is important to ensure that managers and staff have the skills and confidence needed to deliver person centred care.

This one day course includes:

• Changing impressions
• Rituals and routines  
• Who are we and what's important to us?
• Good communication
• Working towards meeting the five service accomplishments (John O'Brien)

     Delivering Person Centred Care Sample Programme

 

7. Understanding Dementia

 

An increasing proportion of people accessing health and social care services now have dementia. It is important to ensure that staff working in these services feels confident and competent to meet the needs of people with dementia and respond to any challenges they may face.

 

This is a one day course and cove

• What is dementia?
• Different types of dementia
• Areas of function effected
• Communication
• Challenging behaviour
• Risk and safety

     Introduction to Dementia Sample 1 Day Programme

     Introduction to Dementia Sample 2 Day Programme

 

8.   Evaluation Skills

 

This course would be valuable for anyone who would like to improve their ability to evaluate the service they offer and to demonstrate the outcomes achieved.

This one day course covers:

• What evaluation means
• Different approaches to evaluation        
• Practical exercises to develop evaluation skills
• Making evaluation meaningful       

    Evaluation Skills Sample Programme

 

9.   Dealing with Self-harm

 

This is a one-day course suitable for anyone who comes into contact, personally or professionally, with people who self harm. Self -harming behaviours include cutting, burning, skin plucking and eating disorders.

The course looks at what self -harm is, why people self -harm and how to help. Self -harm is more common in young people, but can also affect older people and indeed anyone in society.

A two-day training for trainers course is also available

 

     Dealing with Self-harm Sample Programme

 

10.   Understanding Independent Advocacy

The context within which independent advocacy is developing is more positive than it has ever been before. The profile and understanding of independent advocacy has increased steadily over the last few years as can be seen in the place it has been given in national policy documents, national standards and legislation.

Having said that, those staff who are most likely to come in to contact with independent advocates (e.g. social workers, C.P.N's, care home staff, home helps etc) often haven't received training or information to help them understand the role ofan independent advocate and in particular how this differs from any advocacy role they may have.

This is a one day course and covers:

•  What advocacy means to you
•   What advocacy is/isn't
•   Different types of advocacy
•   When independent advocacy might be needed
•   The role of service providers and others as   advocates
•   Working with independent advocates

     Understanding Independent Advocacy Sample Programme

   

11.   Participation skills

The value placed on involving people in decisions about; their own care or treatment, the support or services that will be provided in their community etc has increased significantly over recent years    

To be effective it is important to ensure that all those involved are clear about what the purpose of involvement is and feel confident and competent to play their part.

    

This workshop is suitable for the staff responsible for facilitating the involvement process and/or the voluntary and community groups, service users, carers and members of the public who would like to become involved.

  

   A one day workshop would cover:

• What do we mean by participation?        
• Skills needed for effective participation  
• Choosing participation methods
• How change happens and overcoming barriers to change

      Participation Skills Sample Programme

12.  First Steps

This is a confidence building course for people who are thinking about making changes in their lives.  It will be useful for people who are thinking about returning to education or training, going back to work or changing jobs , taking up voluntary work or developing new skills.

Much of the material has been drawn from the Open University Training Pack 'Making Your Experience Count'
   

The course can be run in a variety of ways and the content adapted to meet the needs of organisations and participants. It includes a mixture of core and optional sessions (see flyer below), each session will take around 2 hours.

  First Steps Flyer

 

  13.   Motivating Staff and Overcoming Difficulties

This course is suitable for managers or team leaders who want to improve their skills in motivating staff, improving performance and overcoming difficulties they may face in their management role. This one day course covers:

• The nature of work motivation and what this means for managers
• Managing absence
• Dealing with a newcomer's poor performance
• Dealing with conflict
• Improving performance

     Motivating Staff and Overcoming Difficulties Programme

 

   14. Advocacy Skills Training

This course is aimed at staff and volunteer (including management committee or board members) who would like to develop or improve their advocacy skills. By the end of the course participants would:

• Have a clearer understanding about what advocacy is/isn't
• Have opportunities to practice their advocacy role.
• Be more confident in their advocacy role. 

The content and form of delivery would be adapted depending on the needs of each organisation. The sample programme below will give you a picture of the range of things that could be included

    Advocacy Skills Training

 

15.  Managing Aggressive Behaviour

This one day course offers participants the opportunity to:

• Explore the causes of aggression - looking at antecedents, behaviour and consequences.
• Reflect on their experience of coping with other people's aggression - the impact this has on them and other people involved.
• Identify and develop skills, including communication and assertiveness that can help to reduce the incidence of aggression and to respond effectively to it when it arises
• Increase their skills and confidence in using de-escalation approaches

          16.  Health Issues in the Community

Recent developments in health and social inclusion policy within Scotland have resulted in an increase in programmes/initiatives that target health inequalities and community involvement in health. This has given rise to the need for training programmes aimed at increasing community capacity, increasing community participation, and establishing/consolidating community development approaches to tackling inequalities in health.

Health Issues in the Community, a national training resource, is ideally suited to help equip local people for the real challenges that they face in developing community responses to health issues and becoming more active citizens.

The whole course is made up of two parts each of which is accredited through CHEX (Community Health Exchange). It is designed in a way to enable it to be delivered as stand alone modules or units as well as the full Part 1 and/or Part 2 course

PART 1: Health and Society

Unit 1 - What Health Means To Me

Unit 2- Different Ways Of Thinking About Health

Unit 3 - Poverty, Inequality And Health

Unit 4 - Different Experiences, Common Problems

Unit 5 - Participation And Power

Unit 6 - Community Development And Health

Unit 7 - The Group Project - based on an issue identified by the group

Unit 8 - Reflection And Review Of Learning

PART 2: Ideas into Action

Unit 9 - Global Perspectives to Local Realities

Unit 10 - Community Research

Unit 11 - Private Troubles And Public Issues

Unit 12 - Making Democracy Work

Unit 13 - Getting Below The Surface

Unit 14 - Working With Groups

Unit 15 - Community Research Projects - Presentation and   Analysis

Unit 16 - Review And Evaluation