1.   Dealing with Conflict

This course is suitable for anyone who would like to improve their skills and confidence in dealing with conflict in their personal or professional lives.

     It is one day course covering:

·        Conflict – positive and negative

·        Values of conflict resolution

·        Conflict management styles

·        Dispute resolution methods

Dealing with Conflict Sample Programme

2.   Team Building

This course is suitable for anyone who would like to improve the

performance of their team. It can be delivered either for a group of

people who all have a team leading role or for a group of people

who work together as a team. The content of the course would

vary depending on the above.

A one day course would include:

·        Team working Vs team building

·        Team stages and roles

·        Developing shared goals and values

·        Communication styles and skills

·        Working together to improve team performance

Team Building Sample Programme

3.   Mental Health Awareness

     This one day course will provide opportunities to:

·        Reflect on the impact mental health problems could have

·        Recognise the signs/symptoms of mental health problems

·        Understand the impact of mental health problems 

·        Identify when to refer someone on to more specialist services

·        Look at ways of promoting their own mental health and well-being

     Mental Health Awareness Sample Programme

4.   Promoting Mental Health – Raising Awareness

     All too often when we talk about mental health what we’re actually

     talking about is mental illness. This training programme has been

     developed by NHS Health Scotland with the aim of raising   

     awareness and understanding of mental health promotion and its

     role in keeping people well.

     This course can be delivered as a 1 day or 2 day programme, both will

     look at what mental health is, why it is important and who is responsible for

     promoting mental health. They will also both cover the signs and

     symptoms of the most common forms of mental illness i.e. depression,

     anxiety, schizophrenia and bi-polar disorder.

     The 2-day programme will also look at what is effective in mental

     health promotion and how to evaluate this and will provide an

     opportunity for participants to plan a joint mental health promotion

     activity.

     Promoting Mental Health Sample 1 Day Programme

     Promoting Mental Health Sample 2 Day Programme

5.    Assertiveness Skills

     Assertiveness allows people to express honest feelings comfortably, to be

     direct and straightforward and to exercise personal rights without denying

     the rights of others and without experiencing undue anxiety and guilt.

     Assertiveness does not come naturally to all because we have all

     learned passive behaviours to stave off confrontational situations. However

     these behaviours can be unlearned and assertive behaviour used to

     produce results that benefit both parties.

     This one-day workshop can help delegates increase work effectiveness

     and productivity, achieve greater control of their daily activities and  

     overcome work stressors.

     Assertiveness Skills Sample Programme

6.   Delivering Person Centred Services

There is increasing recognition of the need to ensure that the services we

offer meet the needs and wishes of the people who rely on our support. It

is important to ensure that managers and staff have the skills and

confidence need to deliver person centred care.  

This one day course includes:

• Changing impressions
• Rituals and routines  
• Who are we and what’s important to us?
• Good communication
• Working towards meeting the five service accomplishments (John O’Brien)

     Delivering Person Centred Care Sample Programme

7.   Introduction to Dementia

     An increasing proportion of people accessing health and social care

     services now have dementia. It is important to ensure that staff working in

     these services feels confident and competent to meet the needs of people

     with dementia and respond to any challenges they may face.

     This is a one day course and covers:

·        What is dementia?

·        Different types of dementia

·        Areas of function effected

·        Communication

·        Challenging behaviour

·        Risk and safety

     A half day awareness raising session is also available

     Introduction to Dementia Sample 1 Day Programme

     Introduction to Dementia Sample 2 Day Programme

8.   Evaluation Skills

     This course would be valuable for anyone who would like to improve their

     ability to evaluate the service they offer and to demonstrate the outcomes

     achieved.

     This one day course covers:

·        What evaluation means

·        Different approaches to evaluation

·        Practical exercises to develop evaluation skills

·        Making evaluation meaningful

    Evaluation Skills Sample Programme

9.   Dealing with Self-harm

     This is a one-day course suitable for anyone who comes into contact,

     personally or professionally, with people who self harm. Self -harming

     behaviours include cutting, burning, skin plucking and eating disorders.

     The course looks at what self –harm is, why people self -harm and how to

     help. Self -harm is more common in young people, but can also affect

     older people and indeed anyone in society.

     A two-day training for trainers course is also available.

     Dealing with Self-harm Sample Programme

10.   Understanding Independent Advocacy

     The context within which independent advocacy is developing is more

     positive than it has ever been before. The profile and understanding of

     independent advocacy has increased steadily over the last few years as

     can be seen in the place it has been given in national policy documents,

     national standards and legislation.

     Having said that, those staff who are most likely to come in to contact with

     independent advocates (e.g. social workers, C.P.N’s, care home staff,

     home helps etc) often haven’t received training or information to help them

     understand the role of an independent advocate and in particular how this

     differs from any advocacy role that they may have.

     This is a one day course and covers:

·        What advocacy means to you

·        What advocacy is/isn’t

·        Different types of advocacy

·        When independent advocacy might be needed

·        The role of service providers and others as advocates

·        Working with independent  advocates

     A half day awareness raising session is also available.

     Understanding Independent Advocacy Sample Programme

11.   Participation skills

     The value placed on involving people in decisions about; their own care or

     treatment, the support or services that will be provided in their community

     etc has increased significantly over recent years.

     To be effective it is important to ensure that all those involved are clear

     about what the purpose of involvement is and feel confident and

     competent to play their part.

     This workshop is suitable for the staff responsible for facilitating the

     involvement process and/or the voluntary and community groups, service

     users, carers and members of the public who would like to become

     involved.

     A one day workshop would cover

·        What do we mean by participation?

·        Skills needed for effective participation

·        Choosing participation methods

·        How change happens and overcoming barriers to change

      Participation Skills Sample Programme

    This is a confidence building course for people who are thinking about

     making changes in their lives.  It will be useful for people who are thinking

     about; returning to education or training, going back to work or changing

     jobs, taking up voluntary work or developing new skills. Much of the material

     has been drawn from the Open University Training Pack ‘Making Your

     Experience Count’.

     The course can be run in a variety of ways and the content adapted to meet

     the needs of organisers and participants. It includes a mixture of core and

     optional sessions (see flyer below), each session lasting around 2 hours.

     First Steps Flyer

     13.   Motivating Staff and Overcoming Difficulties

    This course is suitable for Managers or Team Leaders who want to improve

     their skills in motivating staff, improving performance and overcoming

     difficulties they may face in their managment role.

     This one day course includes:

• The nature of work motivation and what this means for managers
• Managing absence
• Dealing with a newcomer’s poor performance
• Dealing with conflict
• Improving Performance

     Motivating Staff and Overcoming Difficulties Programme

   14. Advocacy Skills Training

    This course is aimed at staff and volunteers (including management

    committee or Board members) who would like to develop or improve

    their advocacy skills. By the end of the  course participants woud:

•      Have a  clearer understanding of what advocacy is/isn't
•      Have opportunities to practice their advocacy skills
•      Be more confident in their advocacy role

    The content and form of delivery would be adapted depending on the

    needs of each organisation. The sample programme below will give you

    a picture of the range of things that could be included.

    Advocacy Skills Training